Policies

 

  • Cancellation Policy:

    All cancels or reschedules require 48hrs notice before your scheduled appointment date. Clients need to email us at rinaheartstudio@gmail.com using the form below:

    -     Your first and last name:
    - Appointment scheduled date and time:
    - Is this a cancel or reschedule?

    Failure to give us 48 hours notice will result in you losing your deposit. 

    ——

    Running late

    If you are running late more than 10 min this may result in rescheduling the appointment.

    Reschedules:

    We will do our best to reschedule you once only if you give us 48hr notice as stated under the cancellation policy but any reschedules after that require a new booking deposit.

    If you want to just overall cancel your appointment and not reschedule, you forfeit your deposit.

    No Shows:

    Automatically you lose your booking deposit and will have to rebook and re-send a deposit with us. We may choose not to rebook you as a client.

  • We will not tattoo anything racist, homophobic, transphobic, xenophobic, or anything that we deem offensive.

  • Feet, hands, fingers, neck, elbow, knees, or genitalia.

  • All approved bookings require a deposit through our booking system that is sent to you via email.

    Deposits are non-refundable no exceptions.

    Payments we accept:
    - Exact Cash
    - Credit Card Payments
    - Venmo: @rinaheartstudio

Make sure to read everything before booking with us. Click on the + to expand the info.

Frequently Asked Questions

  • How much do you charge?

    Generally we bill at an hour rate with a $300 minimum to book an appointment. After your have submitted a tattoo form we will ge back to you with a price quote based on th design, size and placement.

  • Do you book Groups?

    Sorry we are no longer excepting group sessions.

  • When do I get to see my design?

    Designs will be provided day of appointment. We will have time at the beginning of the appointment to go over any changes and adjustments.

    If it’s large project then I will reach out to you the day before to check in and go over any details or changes. We will also have time at the beginning of th appointment to make small changes and adjustments.

  • How do I book a tattoo?

    Head to our services page. When our books are open, click the button and fill out the form that pops up, we will email you within 7 to 10 business days.

  • I am not feeling great, can I still come?

    If you are not feeling well, even slightly, DO NOT take the risk! Please let us know per our cancellation / reschedule policy - 48HRS before your scheduled appointment date. If you have been exposed to someone with COVID-19 or are experiencing flu-like symptoms, or no symptoms, please stay home we will reschedule you.

  • Can I bring a guest or my pet?

    No

    Being mindful about Covid-19 we do not allow pets or additional guests who are not getting a tattoo done. This is an effort to keep our space hypoallergenic for other clients and staff. This also helps our artist focus on giving you their best work!

    Anyone under the age of 18 is not allowed inside the shop.

  • How do I book a touch up?

    Head to our services page! Touch ups are only for previous clients who have work done by me.

  • I want a different design concept?

    If you fail to inform the artist a week in advance about design changes you may forfeit your deposit and will be required to resubmit a new tattoo proposal form with another $50 deposit payment. Depending on the concept change we may need to reschedule you overall.